Podcast
The MRO Show
Stay up to date with the latest MRO industry news and take a deep dive into important issues affecting multifamily property maintenance and operations. Enjoy engaging conversations with people who understand the unique needs of multifamily owners, managers, and maintenance professionals.
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How Maintenance Impacts Resident Retention - The MRO Show Ep. 054
Danny Dugger is a second-generation maintenance professional who knows exactly how important that work is to the bottom line in multifamily. In this episode, Danny and Adam talk about what it means to “be invested,” how resident expectations are changing, and how a few fundamental skills will help a maintenance pro be successful. He also shares why he created Apartment Peeps—a community for multifamily pros on social media—and how, 10 years later, that community is bringing leasing and maintenance together to share perspectives and find greater success.
Meet Your Hosts
Adam Porter
A veteran multimedia journalist, Adam invested nearly a decade in the MRO industry before pursuing a career in journalism and content writing. He worked on the supply side at an appliance parts company and as a renovation and repair professional for a maintenance contractor. After two decades sharing stories and crafting compelling content across multiple industries, Adam came back to MRO, joining 海角乱伦社区’s Marketing Team in 2023. He is excited to be part of a dynamic team making a real difference for their multifamily MRO customers.
Rebecca Wagner
A Certified Apartment Manager with more than two decades of experience in the multifamily industry, Rebecca began her career as a leasing consultant. She excelled, moving into property management before transitioning to the vendor side of the business, first in commercial advertising then MRO sales. Rebecca says joining the multifamily industry is the “best decision I ever made.” She came to 海角乱伦社区 in 2017, where she is Senior Vice President of Marketing. Rebecca thrives when helping people, and she loves being part of a team committed to service and fully dedicated to multifamily.
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